Where do I get my results once I ordered?
Your results will be emailed to the email address that you
used when ordering.
long have you been in business?
MPIS has been in the business of locating missing people
and providing information for over 6 years.
Is my credit card information secure?
very secure. It is almost impossible for someone to steal
your credit card number over the internet--even by using an
unsecure connection. If you are still unsure, you may call our office
at: 304-813-1399 and give your
billing information to us.
How long does a search take?
Most searches only take a day to complete, whereas others
may take a few weeks to complete, depending on what you
order. For the results return time please see the ordering
information (Search type) to the left. Note that some
searches may take even longer to complete even though the
time period has lapsed. Remember you are receiving
information from a detective agency. This is not the
normal free type of search that you see online.
Can I call and do a search over the phone?
we do accept live time people searches over the phone.
Please call us at: 304-813-1399 M-F 9:30Am - 4:00pm EST
time. The price for the live time search is $39.99 and you
will receive results within a few minutes.
Can I call with my credit card information?
we can take your credit card and billing information over
the phone. Our customer service will give you information
on how to do this. Call: 304-813-1399 for more
Is your company a licensed detective agency?
we are a licensed detective firm located in Northern WV.
8) Can you guarantee that you will locate
no one can guarantee that he or she can locate anyone.
If you have seen this on the internet, ask yourself twice
about the company. We have a very high success rate of
97.6% in 6 years. About 2-10 in every hundred people cannot be
located. We also offer a no find, no fee people search if
your not sure if they can be located or not. (See left column)
Can I pay by check or money order?
we do accept personal checks and money orders. If you
wish to purchase a product this method, please see the
order type for more information. Payments send to: MPIS,
Inc PO BOX 279 Keyser, WV 26726.
Does the subject know that I searched for him/ her?
the subject never knows that anyone searched for him/ her.
The subject will not see anything from us, nor anyone
my information secure?
your information is secure within our firm. We also
have security 24/7.
How do I know that you have found the right person?
Depending on what type of search you order and what kind
of information you provided.
What do I do If I entered the wrong email address?
you have entered an invalid email address, please notify us
at once. You will not be able to receive the results of
your search. Please call us at: 304-813-1399 M-F 9:30 -
4:00 PM EST. You can also email us.
What are your business hours?
business hours are M thru F 9:30am to 4:00pm EST.
You may contact us by email if you have any questions.
How up to date is the information you provide?
up-to-date--since the information is gathered
directly from the source at the time of the request.
company runs many searches can I get a discount?
we do have a members only area that requires a username
and password to access--if your company has a need to run
more than 20 searches please contact us. We can give a discount rate
for your business needs. Click
here for more info.