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FAQS
   
   
1)   Where do I get my results once I ordered?
2)   How long have you been in business?
3)   Is my credit card information secure?
4)   How long does a search take?
5)   Can I call and do a search over the phone?
6)   Can I call with my credit card information?
7)   Is your company a licensed detective agency?
8)   Can you guarantee that you will locate someone?
9)   How can I pay by check or money order?
10) Does the subject know that I have searched for him/ her?
11) Is my information secure?
12) How do I know that you found the right person?
13) What do I do If I entered the wrong email address?
14) What are your business hours?
15) How up to date is the information you provide?
16) My business runs many searches can I get discounts?
 

1)   Where do I get my results once I ordered?

A: Your results will be emailed to the email address that you used when ordering.

2) How long have you been in business? 

A: We has been in the business of locating missing people and providing information for over 19 years.

3)   Is my credit card information secure?

A: Yes, very secure. It is almost impossible for someone to steal your credit card number over the internet--even by using an unsecured connection.

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4)   How long does a search take?

A: Most searches only take 24-48hours to complete, whereas others may take a few weeks to complete, depending on what you order. For the results return time please see the ordering information (Search type) to the left. Note that some searches may take even longer to complete even though the time period has lapsed. Remember you are receiving information from a public record agency. This is not the normal free type of search that you see online.

5)   Can I call and do a search over the phone?

A: Yes we do accept searches over the phone. You may call 304-790-4985 and leave a message, we can call you back and report / take your order over the phone.

6)   Can I call with my credit card information?

A: Yes we can take your credit card and billing information over the phone. Our customer service will give you information on how to do this. Call: 304-790-4985 for more information. Please leave a message most people order online.

7)   Is your company a licensed agency?

A: Yes, we are a licensed public record company located in Northern WV.

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8)   Can you guarantee that you will locate someone?

A: No, we can't guarantee that he or she can be located or records will be available. Sometimes no records are recorded. We have a very high success rate of 90.0% in 19 years. About 2-10 in every hundred people cannot be located. We also offer a no find, no fee people search if your not sure if they can be located or not. (See left column)

9)   Can I pay by check or money order?

A: Yes, we do accept personal checks and money orders. If you wish to purchase a product this method, please see the order type for more information. You can call and leave a message at 304-790-4985

10) Does the subject know that I searched for him/ her?

A: No, the subject will never know that anyone searched for him/ her. The subject will not see anything from us, or anyone else.

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11) Is my information secure?

A: Yes your information is secure within our company. We also have security 24/7.

12) How do I know that you have found the right person?

A: Depending on what type of search you order and what kind of information you provided.

13) What do I do If I entered the wrong email address?

A: If you have entered an invalid email address, please notify us at once. You will not be able to receive the results of your search. Please call us at: 304-790-4985 leave a message. You can also email us.

14) What are your business hours?

A: Our business hours are M thru F 9:30am to 4:00pm EST.

15) How up to date is the information you provide?

A: Completely up-to-date--since the information is gathered
directly from the source at the time of the request.

16) My company runs many searches can I get a discount?

A: Yes, we do if your company has a need to run more than 20+ searches please contact us. We can give a discount rate for your business needs. Please call us at 304-790-4985

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